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Frequently Asked Questions
About MedZone Hand Sanitizer


Do the Hand Sanitizer Products Meet CDC Guidelines?

Yes! The CDC requirements are 60% or greater alcohol for ethanol (ethyl) alcohol or 70% or greater for isopropanol alcohol. You can see that here. Our products have 62.5% ethyl alcohol.

How long until my order arrives?

In normal times the hand sanitizer products are shipped quickly and delivered in 3-5 days. With COVID-19, our ship dates change weekly and our inventory varies greatly each day. Our teams are working diligently to get these products to you. We have had an extreme surge in demand of orders and are actively shipping thousands of orders per week.  We are working hard to get your order to you as quickly as we can. You will receive your order.

In today’s world there are significant unexpected last minute delays in shipping, freight and inventory deliveries. Our staff and the staff of our suppliers are working in very hectic environments trying to take care of our customers.

We have offered a voluntary “pre-order” program to allow you to purchase products in advance and insure access to the products. All pre-orders will be given priority as inventory becomes available. We know customers want and need the product so we are trying to find the most efficient manner possible to get you the products. If you make a pre-order and want to cancel at any time that option is available for a full refund.

Our commitment to you is that we will get your products to you as quickly as we can and help you in any way possible. Thank you for being patient with us. Our company, just like many others, is trying to navigate in these unchartered waters and we are diligently working to find the best possible solutions for you. We may make small mistakes, take longer to respond to emails or voicemails but we are working every hour of every day to get you great products.

We know it is a critical time and we care about you. We are working hard to deliver great service to you. At times there are things out of our control but we are trying to find ways to decrease the time it takes to get the product to you.

What mail service will be delivering my order?

We will use the best option for shipping, which will either be USPS, UPS or FedEx depending on your location. Our goal is to use the service that is best for getting the products to you in a timely manner.

Why is shipping higher than normal and why can't I get it overnight?

Many of our products are alcohol based, which are prohibited from shipping by air. We use safe methods with major carriers that use ground transportation that can take longer to deliver and at times more expensive. Our goal is to get the products to you as quickly as we can in the safest manner possible.

How do I track my package?

After you purchase, their is an order summary page that allows you to track your order through the arrive app.

Can I call into customer service?

All customer service questions should be emailed to info@medzonecorp.com. Our goal is to respond to you promptly, thus, we request you email us so we can track and respond to all questions.

What if I have special delivery instructions?

Please email info@medzonecorp.com immediately, with your full name, order number and special instructions. Please make sure to check your shipping information when you input your order. If there are changes to the shipping address after you order it can cause your shipment to be delayed.

What is the process if I want to edit or cancel my order?

1) After you purchase, you land on the order summary page. At the bottom you are given an edit/cancel order button.

2) After you purchase, you will get a confirmation email. At the bottom of that email you will see the option to edit or cancel your order.

3) If you cannot find your order confirmation, please email: info@medzonecorp.com with your order number and your issue. We will miss you but we will gladly take care of you.

*You cannot edit/cancel an order after it has been shipped*

What is the process of a refund?

If you cancel your order your method of payment will be refunded in 7 to 10 business days or less. The refund process is operated by credit card company policies and many times is out of our control.

What if my product is not satisfactory?

We have a 100% money back guarantee on our products. Please email info@medzonecorp.com with your issue and we will respond as soon as we are able. We take customer service seriously and will always work hard for our customers. We strive to deliver the best experience possible.

What if my product is damaged in transit?

We have a 100% money back guarantee on our products. Please email info@medzonecorp.com with your issue, provide a photo of the damaged item and we will respond as soon as we are able. In some instances we may ask you to send the product back so we can resolve any future issues.

Do you ship outside the United States?

At this time we ship in the Continental 48 states.

Do you have automatic reorder options?

Not at this time, but we are looking into programs like this in the future. Check back often.

Why should I preorder?

Inventory is very limited and when we get inventory in we fulfill all pre-orders first. By pre-ordering you are reserving your products. When inventory comes in, we fulfill these orders first. Inventory becomes available daily and we work to make sure we take care of our customers.

How can I keep up with new products and available inventory? 

Sign up for our MedZone newsletter. We will be providing educational materials on how to use the products, updates on product availability and new product introductions. Our goal is to create a long lasting relationship with you for all of your needs.

How long until my order arrives?

In normal times the hand sanitizer products are delivered in 3-5 days. In today’s environment ship dates changes weekly and our inventory varies greatly each day. Our teams are working diligently to get these products to our customers.

In today’s world there are significant delays in shipping, freight and inventory deliveries. We are working hard to get your order to you as quickly as we can. Our commitment to you is we will get your products to you as quickly as we can and help you in any way we can.

Thank you for being patient with us. We know it is a critical time and we care about you and are working hard to delivery great service to you. At times there are things out of our control but we are trying to find ways to decrease the time the product gets to you.

Why should I preorder?

Inventory is very limited and when we get inventory in we fulfill all pre orders first. By pre-ordering you reserve your products when they come in because we fulfill your products first. Inventory becomes available daily and we work to make sure we take of our customers first.

What mail service will be delivering my order?

We will use the best option for shipping which will be either USPS, UPS or FedEx depending on your location. Our goal is to use the service that is best for getting the products to you.

Why is shipping higher than normal and why can't I get it overnight?

Many of our products are alcohol based and based on the ingredients are prohibited from shipping by air. We use safe methods in major carriers that use ground transportation that can take longer to deliver and at times more expensive. Our goal is to get the products to you as quickly as we can in the safest manner possible.

How do I track my package?***

After you purchase, their is an order summary page that allows you to track your order through the arrive app.

What if I have special delivery instructions?

Please email info@medzonecorp.com immediately, with your full name, order number and special instructions. Please make sure to check your shipping information when you input your order. If there are changes in the shipping address after the order that can delay your shipment getting to you.

What is the process if I want to edit or cancel my order?

1) After you purchase, you land on the order summary page. At the bottom you are given an edit/cancel order button.

2) After you purchase, you will get a confirmation email. At the bottom of that email you will see the option to edit or cancel your order.

3) If you cannot find your order confirmation, please email: info@medzonecorp.com with your order number and your issue. We will miss you but we will gladly take care of you.

*You cannot edit/cancel an order after it has been shipped*

What is the process of a refund?

If you cancel your order your method of payment will be refunded in 7 to 10 business days or less. The refund process is operated by credit card company policies and many times is out of our control.

What if my product is not satisfactory?

We have a 100% money back guarantee on our products. Please email info@medzonecorp.com with your issue and we will respond as soon as we are able. We take customer service seriously and will always work hard for our customers and deliver the best experience possible.

What if my product is damaged in transit?

We have a 100% money back guarantee on our products. Please email info@medzonecorp.com with your issue, provide a photo of the damaged item and we will respond as soon as we are able. In some instances we may ask you to send the product back so we can resolve any future issues.

Do you ship outside the United States?

At this time we ship in the Continental 48 states.

Do you have automatic reorder options?

Not at this time, but we are looking into programs like this in the future. Check back often.

How can I keep up with new products and available inventory? 

Sign up for our MedZone newsletter. We will be providing educational materials on how to use the products, updates on product availability and new product introduction. Our goal is to create a long lasting relationship with you for all of our needs.

*DISCLAIMER: Limited offers, exclusions or special discounts may be modified or terminated at anytime without notice and are not guaranteed for future orders.

 

*To ensure delivery to your inbox, and not your junk folder, please add info@medzonecorp.com to your address book.

 

*If you have any questions, contact Customer Service: info@medzonecorp.com.

*DISCLAIMER: Limited offers, exclusions or special discounts may be modified or terminated at anytime without notice and are not guaranteed for future orders.

 

*To ensure delivery to your inbox, and not your junk folder, please add info@medzonecorp.com  to your address book.

 

*If you have any questions, contact Customer Service: info@medzonecorp.com.

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